Most business professionals approach me because they need help with a workplace challenge that, on the surface, seem easily identifiable. But often the core issues that create these challenges are much more complex and run deeper than they appear. Think about what you see when you observe a sculpture. The surface is smooth and carefully crafted, providing just a glimpse of the intricacies contained within and the layers that have built it. These intricate and sometimes mysterious layers also exist within the workplace, where the overt and obvious problem is not necessarily a reflection of the root issue.
In this video, Andrea Delligatti, Ph.D. is quite candid about who her clients are and who they are not. Interestingly, if you’re the type of person who is likes tangible results, then you’ll appreciate working with Andrea, because she relates to the focused clients who eagerly respond to, “so what are we going to work on today?”
An interpersonal conflict emerged between the Controller and Assistant Controller (AC) at a Delaware Valley Real Estate Development Firm. The AC wrote a letter to the company President/CEO – 3 levels her senior - complaining about the annual performance evaluation. CEO immediately requested HR to isolate and resolve any issues. Internal discussions led to the company engaging my services.
In this video, Andrea Delligatti, Ph.D., talks about when it’s appropriate for an organization — or individual — to hire a business psychologist vs. a business coach.
Andrea Delligatti, Ph.D. shares insight into what makes a psychologist successful. Whether working with individuals, families, businesses or organizations — while process is important — it always comes down to the relationship. It’s important to have a genuine relationship based on empathy and compassion.
Family-owned businesses possess challenges rarely seen in most corporations. The boundaries around the roles are blurred, channels of communications routinely disregarded, long standing feelings often trumping business logic. Decision making is plagued by emotion, causing procrastination and lost opportunities. Deep rooted familial conflicts often prove the downfall of even the best businesses.
The HR consultant started by saying, "staff was taking their conflict to the parking lot." He related that on-going interpersonal conflicts among the staff finally had reached a boiling point. The HR consultant, working with the office manager of a Delaware Valley Professional Services Firm, requested assistance in building cohesiveness within the office of this highly successful professional services practice. While the practice owner enjoyed an excellent reputation in his field and recognition for his service to the local community, the HR consultant confided that "his business management skills were not his strengths."
For 90% or more of Andrea Delligatti’s clients, her professional mediation and conflict resolution services add dollars directly to the bottom line. Watch this video to learn how.